Lessons on product sense, AI, the first mile experience, and the messy middle | Scott Belsky (Adobe)

Key Takeaways

  • Conviction is Key: Founders and product leaders should assess their conviction in the problem and solution they’re building. If conviction wanes, it may be time to pivot.
  • Product Management is an Art: It involves balancing opposites—thinking big while diving deep, complexity with simplicity, and customer obsession with pragmatism.
  • First Mile Experience: Focus on the onboarding flow, orientation, and defaults to ensure users feel successful quickly.
  • AI’s Impact: AI will transform product management by collapsing functional stacks, empowering individuals to do more, and enabling faster experimentation.
  • Resourcefulness Over Resources: In resource-constrained environments, focus on being resourceful rather than relying on more resources.

Detailed Summary

Introduction to Product Leadership

  • Scott Belsky, a product legend and former founder of Behance, shares insights on product management, AI, and entrepreneurship.
  • Scott emphasizes the importance of conviction in building products and the need to focus on the “first mile” of the user experience.

Transitioning to CPO and Product Strategy

  • Challenges as a New CPO: Understanding the role, learning beyond product (finance, sales, etc.), and identifying gaps in product strategy.
  • Speed Over Perfection: Early execution and iteration are more important than crafting the perfect strategy.
  • Three-Year Strategy: Articulating where the company wants to be in three to five years and breaking it down into actionable challenges.
  • Focus and Prioritization: Avoiding spreading resources too thin by focusing on a few key initiatives.

Building Product Sense

  • Empathy for Customers: Developing empathy for the customer’s pain points is crucial for building great products.
  • First Mile Experience: The onboarding flow, orientation, and defaults are critical to ensuring users feel successful quickly.
  • Psychology in Product Design: Understanding human tendencies in the first 30 seconds of using a product is key to retention and growth.

AI’s Impact on Product Management

  • Collapsing Functional Stacks: AI will empower individuals to do more, reducing the need for specialized roles like data analysts.
  • Faster Experimentation: AI will allow product leaders to explore more possibilities in less time, enhancing creativity and decision-making.
  • Personalization: AI will enable products to meet users where they are, offering personalized experiences that drive engagement.

Resourcefulness in Resource-Constrained Environments

  • Resourcefulness Over Resources: In times of limited resources, focus on being resourceful and refactoring processes rather than hiring more people.
  • Capitalizing on Crisis: The best teams build muscle during resource-constrained periods, leading to stronger, more efficient organizations.

Advice for Founders and Product Leaders

  • Conviction and Pivoting: Founders should assess their conviction in their solution. If conviction wanes, it may be time to pivot.
  • Merchandising Progress: Product leaders should merchandise progress to keep teams motivated and aligned.
  • Golden Gut: Experienced product thinkers have a “golden gut” for making micro-decisions that reduce cognitive load and improve user experience.

Key Insights

  1. Conviction is Key: Founders and product leaders should assess their conviction in the problem and solution they’re building. If conviction wanes, it may be time to pivot.
  2. Product Management is an Art: It involves balancing opposites—thinking big while diving deep, complexity with simplicity, and customer obsession with pragmatism.
  3. First Mile Experience: Focus on the onboarding flow, orientation, and defaults to ensure users feel successful quickly.
  4. AI’s Impact: AI will transform product management by collapsing functional stacks, empowering individuals to do more, and enabling faster experimentation.
  5. Resourcefulness Over Resources: In resource-constrained environments, focus on being resourceful rather than relying on more resources.
  6. Empathy for Customers: Developing empathy for the customer’s pain points is crucial for building great products.
  7. Psychology in Product Design: Understanding human tendencies in the first 30 seconds of using a product is key to retention and growth.
  8. Golden Gut: Experienced product thinkers have a “golden gut” for making micro-decisions that reduce cognitive load and improve user experience.
  9. Merchandising Progress: Product leaders should merchandise progress to keep teams motivated and aligned.
  10. AI and Personalization: AI will enable products to meet users where they are, offering personalized experiences that drive engagement.

Software Tools

  • Adobe Express: A tool for creating marketing materials and social media content.
  • Firefly: Adobe’s generative AI tool for creative professionals.
  • Tome: An AI tool that helps create presentations from narratives.
  • Queue: A tool for managing content across multiple streaming platforms.

People Mentioned

Speakers

  • Scott Belsky: Former founder of Behance, CPO at Adobe, and author of The Messy Middle.
  • Lenny Rachitsky: Host of Lenny’s Podcast.

Other Individuals

  • Howie Liu: CEO of Airtable.
  • Tony Fadell: Author of Build and former Apple executive.
  • Vinod Khosla: Venture capitalist and co-founder of Sun Microsystems.

Companies Mentioned

  • Adobe: A multinational software company known for creative tools like Photoshop and Illustrator.
  • Behance: A platform for creative professionals to showcase their work, acquired by Adobe.
  • Airtable: A cloud-based platform for creating and sharing databases.
  • Pinterest: A social media platform for sharing and discovering ideas.
  • Uber: A ride-sharing and food delivery platform.
  • Tesla: An electric vehicle and clean energy company.
  • Tome: An AI tool for creating presentations.
  • Queue: A tool for managing content across streaming platforms.