What does a high level functional support plan look like ?
- Functional support plans (FSPs) can be created for multiple departments that assist the product team, such as:
- Marketing FSP
- Development FSP
- Finance FSP
- Customer Service FSP
- Sales FSP
- Operations FSP
- Supply Chain FSP
- Legal/Regulatory FSP
- International FSP
- Diagrams below depict an example and a template.
- All FSPs are combined towards integrated functional support plans that eventually build towards the product masterplan as shown in image below.
A broad idea what formal functional support plans look like. However take note that in most agile organizations, such plans are shared over scrum as meeting minutes and such level of formality might be overkill. In larger organizations, these might make more sense.
Source: Haines, S. (n.d.). The Product Manager’s Desk Reference.