January, 2013

All the posts published.

Problem . What is a customer experience management table ? . Action . This is a tool to create, manage and improve customer experiences that can be of a wide variety in nature in a given market. For example: Experience with product Experience with service Experience with advertising and promotions and responses evoked Experience with price, distribution channels, packaging, product quality etc Experience with anything tangible and intangible that a …

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| 2013 January
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